How to Manage Support Tickets?
Last updated
Last updated
Follow the below steps to learn how to view your ticket dashboard:
Step 1: Login to the customer portal.
Step 2: Click on Support on the left-hand-side menu, then hit on Tickets.
Step 3: Here, you can see your ticket dashboard.
Follow the below steps to learn how to create a ticket:
Step 1: Click on Create Ticket to open a new ticket.
Step 2: Choose the department for your ticket, enter the details, and click on Submit.
| Field | Description |
|---|---|
Category | Select the category under which your ticket falls. |
Priority | Select the priority of the ticket. |
Subject | Enter the subject of the ticket. |
Message | Specify the exact details of your issue. |
Attachment | Upload any image or document related to the issue. |
Follow the below steps to learn how to view your recent tickets:
Step 1: Click on Total Tickets to view your recent tickets.
Step 2: Here, you can view all of your recent tickets.
Follow the below steps to learn how to view your closed tickets:
Step 1: Click on Closed Tickets.
Step 2: Here, you can view all of your closed tickets.
Follow the below steps to learn how to view your open tickets:
Step 1: Click on Open Tickets.
Step 2: Here, you can view all of your open tickets.
Follow the below steps to learn how to close a ticket:
Step 1: Click on Open Tickets.
Step 2: Click on the ticket you want to close.
Step 3: Click on Close Ticket.
Step 4: Click on Confirm to close the ticket.
Follow the below steps to learn how to reply to a ticket:
Step 1: Click on Total Tickets.
Step 2: Click on the ticket you want to reply to.
Step 3: Click on Reply.
Step 4: Write your message, add any attachments if required, and click on Send.
Follow the below steps to learn how to download ticket details in a CSV file:
Step 1: Click on the ticket type for which you want to download the ticket details.
Step 2: Click on the file icon to download the CSV file.
