How to Manage Support Tickets?
Last updated
Last updated
Follow the below steps to learn how to view your ticket dashboard:
Step 1: Login to the customer portal.
Step 2: Click on Support on the left-hand-side menu, then hit on Tickets.
Step 3: Here, you can see your ticket dashboard.
Follow the below steps to learn how to create a ticket:
Step 1: Click on Create Ticket to open a new ticket.
Step 2: Choose the department for your ticket, enter the details, and click on Submit.
Category
Select the category under which your ticket falls.
Priority
Select the priority of the ticket.
Subject
Enter the subject of the ticket.
Message
Specify the exact details of your issue.
Attachment
Upload any image or document related to the issue.
Follow the below steps to learn how to view your recent tickets:
Step 1: Click on Total Tickets to view your recent tickets.
Step 2: Here, you can view all of your recent tickets.
Follow the below steps to learn how to view your closed tickets:
Step 1: Click on Closed Tickets.
Step 2: Here, you can view all of your closed tickets.
Follow the below steps to learn how to view your open tickets:
Step 1: Click on Open Tickets.
Step 2: Here, you can view all of your open tickets.
Follow the below steps to learn how to close a ticket:
Step 1: Click on Open Tickets.
Step 2: Click on the ticket you want to close.
Step 3: Click on Close Ticket.
Step 4: Click on Confirm to close the ticket.
Follow the below steps to learn how to reply to a ticket:
Step 1: Click on Total Tickets.
Step 2: Click on the ticket you want to reply to.
Step 3: Click on Reply.
Step 4: Write your message, add any attachments if required, and click on Send.
Follow the below steps to learn how to download ticket details in a CSV file:
Step 1: Click on the ticket type for which you want to download the ticket details.
Step 2: Click on the file icon to download the CSV file.
