How to raise a support ticket on Ace Public Cloud?

Follow the below steps to learn how to raise a support ticket in Ace Public Cloud to help us solve your issue:

Step 1: Login to the customer portal.

Step 2: Click on Support on the left-hand-side menu.

Step 3: Select Tickets.

Step 4: Click on Submit Ticket to create a new ticket.

Step 5: Choose the department for your ticket. For example, we are selecting General Enquiries here.

Step 6: Enter the following details:

Name: Full name of the user as registered while purchasing the product.

Email Address: Email address registered while purchasing the product.

Department: Specify your ticket is related to which topic.

Related Service: Select your project for which you want to raise ticket.

Priority: High, Medium, and Low on the basis of your issue.

Message: Specify the exact details of your issue.

Step 7: Add if you have any attachment related to the issue and click Submit.

We only charge you when you utilize or deploy Ace resources or services, not when you exceed service quotas.

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