How to Manage/Create a Support Ticket on Ace Public Cloud?

a. How to view your ticket dashboard?

Follow the below steps to learn how to view your ticket dashboard:

Step 1: Login to the customer portal.

Step 2: Click on Support on the left-hand-side menu.

Step 3: Select Tickets.

Step 4: Here you can see your ticket dashboard.

b. How to create a ticket?

Follow the below steps to learn how to create a ticket:

Step 1: Click on Create Ticket to open a new ticket.

Step 2: Choose the department for your ticket, enter the details and click on Submit.

Field	Description
Category	Select the category under which your ticket falls.
Priority	Select the priority of the ticket.
Subject	Enter the subject of the ticket.
Message	Specify the exact details of your issue.
Attachment	Upload any image, document related to the issue.