Troubleshoot Connecting to your Ace Compute Instance
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Learn about troubleshooting options for Ace compute instance.
a. Check if your instance's security group enables access to port 22 (Linux) or port 3389 (Windows).
Step 1: Log into your Step 2: Navigate to Network and then Security Groups from the left panel.
Step 3: Click on the Manage Rules for the security group you want to check the port for.
Step 4: Check if the port range is set to 22 (if Linux) or 3389 (if Windows). If not, then follow step 5.
Step 5: Click on Add Rule.
Step 6: Select Port from the drop-down of the Open Port category.
Step 7: Write 22 (if Linux) or 3389 (if Windows) in the dialog Box for Port.
Step 8: Click on Add.
b. Check if, for security group rules, the TCP connection is accurately set to Ingress/Egress, as required.
To verify, follow these steps:
Step 3: Click on the Manage Rules for the security group you want to check the connection for.
Step 4: Verify if the direction (egress/ingress) for the rules is set correctly.
c. Verify the Network Address for the subnets of your networks.
Step 3: Click on the network for which you want to check the network address.
Step 4: Check if the network address is correct. If the network address is found to be incorrect, you can add your own network address or subnet.
Step 1: Log into your Step 2: Navigate to Network and then Security Groups from the left panel.
To check, follow these steps below: Step 1: Log in to your Step 2: Navigate to Network and select Networks from the left panel.
