Troubleshoot Connecting to your Ace Compute Instance

Learn about troubleshooting options for the AceCloud instance.

a. Verify that your instance's security group allows access to port 22 (Linux) or port 3389 (Windows).

Step 1: Login to your AceCloud Portal. Step 2: Navigate to Networks and then Security Groups from the left panel.

Step 3: Click on the security group to view its port settings.

Step 4: Click on Inbound Rules.

Step 5: Verify that the port range is set to 22 for Linux instances or 3389 for Windows instances. If not, proceed to Step 6 to modify the settings.

Step 6: Click on the Ellipsis menu and choose Edit Rule.

Note: Alternatively, you can create a new security group rule that includes the necessary port configuration.

Step 7: Update the port number as needed, scroll down, and click Update to save the changes.

Note: Opening port 22 (for Linux) or 3389 (for Windows) to the public internet can expose your instance to potential unauthorized access or brute-force attacks. It is strongly recommended to restrict access using security group rules (e.g., limit to specific IP addresses).

b. Verify that the rule direction is correctly set to Inbound or Outbound, depending on the intended traffic flow.

c. Verify the network address configured for each subnet within your networks.

Check whether the network address is correctly configured. If it is incorrect, you can update the network address or modify the associated subnet as needed.