Troubleshoot Connecting to your Ace Compute Instance

Learn about troubleshooting options for Ace compute instance.

a. Check if your instance's security group enables access to port 22 (Linux) or port 3389 (Windows).

Step 1: Log into your OpenStack Account. Step 2: Navigate to Network and then Security Groups from the left panel.

Step 3: Click on the Manage Rules for the security group you want to check the port for.

Step 4: Check if the port range is set to 22 (if Linux) or 3389 (if Windows). If not, then follow step 5.

Step 5: Click on Add Rule.

Step 6: Select Port from the drop-down of the Open Port category.

Step 7: Write 22 (if Linux) or 3389 (if Windows) in the dialog Box for Port.

Step 8: Click on Add.

b. Check if, for security group rules, the TCP connection is accurately set to Ingress/Egress, as required.

To verify, follow these steps:

Step 1: Log into your OpenStack Account. Step 2: Navigate to Network and then Security Groups from the left panel.

Step 3: Click on the Manage Rules for the security group you want to check the connection for.

Step 4: Verify if the direction (egress/ingress) for the rules is set correctly.

c. Verify the Network Address for the subnets of your networks.

To check, follow these steps below: Step 1: Log in to your OpenStack account. Step 2: Navigate to Network and select Networks from the left panel.

Step 3: Click on the network for which you want to check the network address.

Step 4: Check if the network address is correct. If the network address is found to be incorrect, you can add your own network address or subnet.